- SERVICE
& SUPPORT
Preventative Maintenance
Regular visits from an ATS technician can help head off
emergency calls before they happen. Computer performance,
network speed, and sensor calibration are just a few of
the items that can benefit from regular service attention.
System Commissioning
Over time, performance of critical field devices can degrade.
ATS can individually activate and verify critical system
components, and document their performance. "Hands-on"
inspection of these devices in action is the only way to
ensure the most efficient and comfortable environment.
Database Protection
The stored electronic information (programming, set points,
etc.) in your system represents a large part of your investment.
ATS will backup your entire database on a regular basis
to ensure that it is always complete and up-to-date. We
will maintain a site copy at your facility as well as keeping
a protected copy in our office.
Technology Upgrades
Alerton periodically releases software and chip updates
that provide added features or speed to your system. ATS
will provide these upgrades as they become available, always
keeping your system current.
Systems Training
Training can come in two main formats: Factory training
at the Alerton Headquarters, and on-site training at your
schedule. ATS can sponsor your employees at the Alerton
factory for 1-2 week classes or alternatively, set up smaller
blocks of training at your site, on your schedule.
Support Services
Extra hours of support as you need it; whether it is immediate
online support from our office, or an on-site visit from
a service technician. Prepaying for these hours allows you
to budget for emergency calls or special projects, and spread
the payments on your terms.
Parts Coverage
Never pay for another failed device. ATS can warranty any
and all parts associated with your control system, including
computers and other manufacturer's equipment. This will
allow you to budget for equipment failures, and not be caught
off guard. |
